Merchandise Return & Exchange Policy
Any merchandise sold from our regular showroom stock may be exchanged for other merchandise of the same retail price, or greater, within 30 days of purchase date. After 30 days, all purchases are final. Cash refunds will only be given within 7 days of purchase.
All Special Orders require a non-refundable minimum deposit of one third the sale price. The sale of special order merchandise is final from the date of the order and cannot be returned for exchange, trade-in, or refund.
This merchandise will be held for 90 days from the date the first payment is made. A regular payment is due every 30 days. The balance owing must be paid in full or set up on a regular Kenny G & Company Fine Jewelers retail security agreement. It will then be subject to all Kenny G & Company requirements for an in-house charge account. Merchandise may then remain in the store until the balance is paid in full. Any merchandise taken off layaway after 90 days may be subject to a restoration charge.No Cash refunds will be given on any merchandise held over 7 days.